Questions, considered
Frequently asked.
A few quiet answers to the questions we hear most often. If yours isn't here, write to us at support@lannee.shop — we usually reply within one business day.
The Fabrics
Where Lannée begins.
Our fabrics are chosen for the way they drape, the way they age, and the way they feel at the end of a long day.
What fabrics do you use?
Four core families, each with its own character.
- Modal — soft, matte, drapes close to the body. Our quiet everyday. Premium · Printed · Crinkle.
- Chiffon — weightless and refined, finished to drape without effort. Premium · Printed · Embroidery.
- Jersey — knit, breathable, made for the long day. Bamboo · Bamboo Ribbed · Air · Liquid.
- Accessories — undercaps and pins, the quiet details beneath and beyond.
The full Fabric Guide covers each in detail.
How big are your hijabs?
Most pieces are cut to 180 × 70 cm (about 71 × 28 inches). Modal Crinkle is 190 × 80 cm.
Do you carry undercaps?
Yes. Undercaps are a separate foundation family — soft, breathable, and made to disappear under whatever you choose to wear over it.
What is Lenzing Certified™?
Lenzing Certified™ is a fibre certification that traces botanical pulp from a managed source through a closed-loop spinning process. We are preparing a small, traceable Lenzing Certified™ series across our Modal and Jersey weaves.
Will the colour fade?
With care, no. We use low-impact dye and finish each piece so the colour holds. Wash cold, avoid harsh detergents, dry away from direct sun. A small amount of dye release on the first wash is normal.
Order & Shipping
Placing, paying & posting.
Lannée currently ships to the United States and Canada with tracked carriers. Most orders in the main zones arrive within 6–12 business days; remote territories vary by carrier and are not guaranteed.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay and PayPal at checkout.
In which currency am I charged?
All orders are billed in USD during our launch phase. The US and Canada share one USD zone. Your bank may apply its own conversion if your card is held in another currency. Local-currency display will return once our multi-currency setup is approved.
How long does shipping take?
- United States (48 states + DC) — 6–12 business days
- Alaska, Hawaii, Puerto Rico, USVI — Varies by carrier; timelines are estimates and not guaranteed
- Canada (main provinces) — 6–12 business days
- Yukon, NWT, Nunavut — Varies by carrier; timelines are estimates and not guaranteed
Business days exclude weekends and public holidays. Delivery times are estimates and may be affected by carrier delays, weather, or customs processing. Tracking is sent by email once your order leaves our atelier. Full details on Shipping.
Is shipping free?
Complimentary standard shipping on orders over $50 USD to the contiguous US (48 states + DC) and Canada's main provinces. Below that, a $5.99 flat fee applies. Non-contiguous US territories (AK, HI, PR, USVI) ship at $12.99, and Canada's northern territories (YT, NT, NU) at $15.99 — the free-shipping threshold does not apply to these remote zones. The progress bar in your bag reflects the main-zone threshold.
Which addresses can you not ship to?
We cannot currently ship to APO/FPO/DPO military addresses, PO Boxes (US and Canada), or to Guam, American Samoa and the Northern Mariana Islands. Please use a residential or business street address. If your address is affected, write to support@lannee.shop before ordering.
Do I have to pay customs or duties?
No. The price you see is the price you pay. We handle customs clearance before delivery, so you won't receive a separate customs bill.
Can I change or cancel my order?
Within 2 hours of placing your order, yes — write to support@lannee.shop and we'll do our best to catch it. After that, the order enters fulfilment and can no longer be modified. You can always return it once it arrives — see Returns.
My tracking hasn't updated.
Please allow 24–48 hours for the first scan to appear, and up to 10 business days during peak carrier periods. If there has been no movement for more than 10 business days (15 for remote zones — AK, HI, PR, USVI, YT, NT, NU), write to us and we will investigate with the carrier or arrange a replacement at no cost to you.
My order arrived damaged or incorrect.
We're sorry. Please photograph the package, the label and the piece before wearing it, and send everything to support@lannee.shop within 7 days of delivery. We will send a replacement or issue a full refund — whichever you prefer.
Will I receive an order confirmation?
Yes. A confirmation email is sent the moment payment is captured. If it has not arrived within a few minutes, please check spam, or write to us so we can resend it.
Discounts & Codes
How our welcome offer works.
One quiet welcome, one clear rule: your personal code is yours to keep — no stacking, no small print games.
How does the welcome offer work?
Subscribe with your email and we send you a personal, one-time 15% off code. It is valid on your first order across all pieces — gift cards excluded — and complimentary shipping over $50 USD to the contiguous US and main Canadian provinces still applies on top. The code auto-fills at checkout on the browser you subscribed from; it also lives in the welcome email.
I've already subscribed — can I get another code?
One code per subscriber. Your original welcome code stays yours — please check your inbox (and promotions folder) for the original email. If you can't find it, write to support@lannee.shop and we'll help.
Can I combine discount codes?
No — one code per order. Bundle set pricing already includes the discount, so no code stacks on top. The welcome code cannot be combined with fabric flash codes (like MODAL20 or CHIFFON20), seasonal offers (like HERDAY15 or GIFT15), any other promotional code. Free shipping over $50 USD — US & Canada always applies on top of any code.
- · Not combinable with bundle set pricing
- · Not combinable with fabric flash codes (MODAL20, CHIFFON20)
- · Not combinable with seasonal or holiday codes (HERDAY15, GIFT15)
- · Not combinable with any other promotional code
Returns
If something isn't right.
We want you to love what you wear. If something isn't right, returning it is a quiet, simple process.
What is your return policy?
Unworn, unwashed items in their original packaging can be returned within 14 days of delivery for a full refund. Items must have their original tags attached. Full conditions on Returns.
How do I start a return?
Write to support@lannee.shop with your order number. We will send you a return authorisation and the return address. Please do not send anything back without authorisation — we cannot accept unannounced returns.
Do you cover return shipping?
For US orders, we provide a prepaid return label for defective or incorrect items. For change-of-mind returns, return shipping is the customer's responsibility.
When will I receive my refund?
Once your return reaches us, refunds are processed within 3–5 business days to your original payment method. Your bank may take additional time to show the credit.
Do you offer exchanges?
We do not offer direct exchanges. Because colour can vary on different screens, we encourage you to read each product's description carefully and confirm your colour and fabric choice before placing your order. If a piece is not right, you are welcome to return it for a refund and place a new order.
Which items cannot be returned?
For hygiene reasons, undercaps are final sale. Pieces that have been worn, washed, scented or marked are not eligible, nor are gift cards.
Care
Keeping the cloth quiet.
A small amount of care keeps each piece soft and long-lived.
How do I wash my hijab?
Hand wash cold with a gentle detergent. If you machine wash, use a mesh laundry bag, cold water and the delicate cycle. Avoid fabric softener — it coats the fibres and reduces breathability. Full notes on Care.
Can I tumble dry?
No. Lay flat or hang to dry, away from direct sunlight. Heat from dryers weakens fibres over time, especially modal and jersey.
Do I need to iron?
Most Lannée fabrics recover their shape on their own. If you'd like to press a piece, use a low-heat iron with a cloth between the iron and the fabric, or use steam.
How should I store hijabs?
Folded flat in a drawer is best. Avoid hanging heavy pieces on thin hangers — over time this can stretch the fabric at the shoulders.
Get in Touch
A small team, reading every letter.
We are a small team. Every message is read by a person, usually within one business day.
How do I contact you?
Email — support@lannee.shop for orders, products, press and partnerships. We reply within 1 business day, Monday to Friday.
Do you have a phone number?
Not yet. Email keeps the conversation written and considered, and lets us help you more precisely. If your matter is time-sensitive, mention "urgent" in the subject line.
Where is Lannée based?
Lannée is rooted in two cultures — a Parisian sense of restraint and an older textile tradition of slow finishing. Our atelier handles design, sourcing and customer care directly, and currently ships to the US and Canada. More on the Atelier page.
Will I be subscribed to marketing emails?
Only if you choose to. Order confirmations and shipping updates are sent automatically. Marketing emails go only to people who have signed up for them, and every email contains an unsubscribe link.
Do you offer wholesale or press samples?
Yes. For wholesale or partnership enquiries, please write to wholesale@lannee.shop — for press, write to info@lannee.shop. A short note about your project helps. We respond within a few business days.
Still wondering
Write to the atelier.
If your question is not here, we'd rather hear it than leave it unanswered. We read every message ourselves.